Waxhaw is a town where a lot of the housing stock is relatively new, but that does not mean the plumbing is problem-free. Subdivisions built quickly sometimes have connections that were rushed, fixtures that were installed to a budget, and supply lines that were never quite right from the start. Kelley's Plumbing Contractor handles the full range of residential and commercial plumbing calls here, from a dripping faucet that has been annoying a homeowner for months to a sewer line backup that brings everything to a halt. Landlords with rental properties, small business owners keeping a facility running, and homeowners who just want the problem fixed without a runaround all call for the same basic thing: someone who shows up knowing what they are doing and explains what needs to happen before they start.
Property managers in Waxhaw deal with a particular kind of pressure. A plumbing problem in a rental unit needs to be handled around a tenant's schedule, documented properly, and resolved without dragging on. We work with that in mind. Whether the call is for a toilet that will not stop running, a water heater that quit, or a washing machine connection that has been leaking behind the wall, the job gets scoped on the call and scheduled around the access that is actually available. We are open every day from 9 AM to 9 PM. One call brings a plumber to your door.
Same-day plumbing service is available when the situation cannot wait. A burst pipe, a major leak, or a water heater that fails overnight are the calls that come in with real urgency, and we take them seriously. If you call during our service hours and describe an active problem, we work to get a licensed plumber on the way the same day. For calls that are urgent but not a full emergency, we confirm the appointment window when you call so you are not left guessing.
For planned work, we schedule around what works for you. If a business needs plumbing done during a window that does not disrupt operations, or a landlord needs to coordinate with a tenant who works irregular hours, we work through that on the call. The goal is to get the job done without making the scheduling itself a problem. You schedule it. We fix it. Simple as that.
We are available seven days a week, 9 AM to 9 PM, which covers most of the windows that homeowners and property managers in Waxhaw actually need. Emergency calls that come in during those hours get handled the same day where the schedule allows.
The price for a plumbing job depends on what the job actually turns out to be. A drain that clears with a standard snake is a different scope from one that needs hydro jetting because the blockage is deep in the main line. A faucet that needs a new cartridge is different from one where the valve seat has corroded and the fixture needs replacing. We price based on what the job involves, not on a flat rate that may or may not fit what we find.
When you call, you describe what is happening and we give you a price before anything is scheduled. That price reflects what we expect the job to involve based on your description. If the plumber arrives and finds something different from what the call suggested, we communicate that before proceeding. You are told what changed and what it means for the cost. Nothing moves forward without that conversation.
Ask what the price covers and you get a straight answer. Clear communication from the first call to the final test is how every job runs, whether it is a single fixture swap or a full sewer line repair.
A shower valve that runs too hot, too cold, or cannot hold a consistent temperature is usually a failing cartridge or a worn pressure-balancing unit. We replace the internal components or the valve itself depending on what the inspection shows. In newer construction, the fix is often straightforward. In older installations, the valve body may need to come out entirely if the existing fittings no longer match what is available.
Supply line connections and drain hookups for washing machines and dishwashers are a common source of slow leaks that go unnoticed until the damage shows up in the wall or the floor. We install and replace supply valves, braided supply lines, and drain connections, and we confirm the hookup is sealed and draining correctly before the job is done. If the drain is slow because of buildup in the line behind the appliance, we clear that at the same time.
Union County's clay soils hold water after heavy rain, and lower-lying lots can accumulate moisture around the foundation faster than it drains away naturally. A sump pump moves that water out before it causes structural damage or mold in a crawlspace. We install and service sump pumps sized to what the property actually puts on them, and we make sure the discharge line routes water well away from the foundation. A pump that hums but does not move water, or one that runs constantly without cycling off, is a repair call worth making before the next storm.
A dripping faucet wastes more water than it seems and gets worse over time. A seized tap that cannot be turned off without serious force is a different problem, one that usually points to a corroded stem or a valve that has not moved in years. We repair and replace both, including outdoor hose bibs that take the most wear from seasonal use. If the fixture is past saving, we install a replacement and confirm the new valve seats and seals correctly.
A toilet that rocks at the base has usually failed at the wax seal, which means water and sewer gas can both escape where they should not. Reseating the toilet involves pulling the fixture, replacing the seal, and resetting it level. If the flange is damaged, that gets repaired before the toilet goes back down. When a toilet is old enough that repair costs approach replacement costs, we walk through both options so you can decide. We'll sort the plumbing and clean up after.
Most plumbing calls start as a fault-finding job. Something is wrong and the customer is not always sure exactly what. A wet spot on the ceiling, a drain that backs up every few days, a water bill that jumped without explanation. We start by locating the source, which sometimes means looking in places the symptom does not point to directly. A leak inside a wall may show up several feet from where the water is actually escaping. We trace it before we open anything up.
Replacement jobs come in when a repair is not the right answer. A water heater that has failed, a toilet that has been repaired twice already, a section of pipe that has corroded through. Replacement work is usually more predictable in scope than fault-finding, because the item being replaced is already identified. We confirm the right size and configuration on the call, schedule the visit with the materials needed, and complete the installation with a full test before we leave.
Planned installations, such as a new fixture in a bathroom remodel, a water softener connection, or a gas line for a new appliance, require coordinating around a build schedule. We handle the plumbing side of those projects, including rough-in work when the layout is changing, and we confirm the installation is to code before the job closes out. The service page carries the full breakdown of what each type of installation involves.
Not every home in Waxhaw is new construction. Older properties in and around town carry pipe materials that are no longer installed today, and some of them have been performing well past what anyone would have predicted. Galvanized steel pipe corrodes from the inside over time, narrowing the bore until water pressure drops noticeably and the water itself picks up discoloration. Polybutylene, which was widely used in residential construction through the 1990s, is known to become brittle and fail without warning.
When we encounter pipe materials like these on a job, we say so. A repair to one section of a failing system may hold, but if the surrounding pipe is in the same condition, the next failure is usually not far behind. We explain what we found and what the options are. A targeted repair, a partial repipe of the affected run, or a full repipe of the home are all possibilities depending on what the inspection shows. The decision is yours, made with the information you actually need. We'll handle the pipes so you don't have to.
We serve Waxhaw and the surrounding communities throughout Union County. If your address falls in Mineral Springs, JAARS, Wesley Chapel, Weddington, or Marvin, you are in our service area. The county covers a wide range of housing, from established neighborhoods with older infrastructure to newer subdivisions and rural properties on private wells and septic connections.
For any address in or around Waxhaw, the call works the same way: describe the problem, get a price, schedule the visit. Coverage is not something you need to confirm before you call. If you are in Union County, we cover you. One call. One plumber. One fair price.
our plumbing service guide breaks the work down.
Work beneath a shared driveway involves both the plumbing repair and any surface or structural considerations that come with digging in a shared space. We handle the pipe work. Questions about access rights or surface restoration in a shared area are worth clarifying with the neighboring property owner or a property manager before the job begins. Call us to discuss what the repair involves and we will walk through the scope.
If the pump has stopped working and water is actively accumulating, move anything stored at floor level in the affected space out of the way and turn off any electrical equipment near the water. A wet-dry vacuum can remove standing water temporarily, but it is not a substitute for a working pump. Call (980) 364-2879 so we can get a licensed plumber on the way as soon as possible during our service hours, 9 AM to 9 PM.
We are available from 9 AM to 9 PM every day. For a business that needs drain work done before customers arrive, an early morning appointment within those hours is an option worth discussing when you call. Let us know the operating hours and we will find a slot that works around them.
If we cannot get access at the scheduled time, we will reach out by phone to find out how to proceed. For rental properties or situations where someone else is providing access, it helps to let us know that when you book so we can coordinate with the right person. Having a point of contact on-site or nearby avoids a wasted trip for everyone.
Yes. Landlords and property managers can pass along (980) 364-2879 so a tenant can report a plumbing problem directly. When a tenant calls, we confirm the address and the nature of the problem, then coordinate access with whoever is responsible for the property. Letting us know in advance that a property is a rental helps us handle those calls efficiently.
Permit requirements depend on the type of work and where the property is located. Replacing a fixture generally does not require a permit, while a new water line installation or a sewer line replacement may. We can speak to what is typically required for a given scope, and we confirm what applies to your specific job before work begins.
We take care of the surfaces we work around. Drop cloths and protective covering go down before any work begins in a finished space, and we clean up the work area before we leave. If a floor or wall needs to be opened, we make the access point as small as the repair allows.
No. We cover the surrounding communities including Mineral Springs, Wesley Chapel, Weddington, Marvin, and JAARS as part of the same service area. When you call, give us your address and we confirm coverage before anything is scheduled. The pricing process works the same way regardless of which part of Union County the property is in.
Most plumbing problems do not stay the same size. A slow drain becomes a backup. A dripping valve becomes a failed seal. A water heater that is struggling becomes a cold shower at the worst possible time. Kelley's Plumbing Contractor is available every day from 9 AM to 9 PM for plumbing repair and installation throughout Waxhaw and Union County. Call (980) 364-2879 for a quote. The call is where it stops getting worse.
Take a look at our full coverage area. We also serve nearby: Wesley Chapel, Weddington, Monroe, Fort Mill.
We handle the full range of residential and commercial plumbing work across Waxhaw and Union County, from a single dripping faucet to a whole-home repipe. The table below covers what we do, who each service is built for, and a practical note to help you decide when to call. If you have questions about a specific situation, the fastest answer is a phone call.
| Service | What It Covers | Recommended For | Worth Knowing |
|---|---|---|---|
| Tree-Root Sewer Line Service | root obstruction clearing, line damage assessment, trenchless repair or replacement options | Established properties with mature trees and recurring slow drains or backups | Catching root intrusion early keeps the repair scope manageable. Ignoring it long enough usually turns a clearing into a line replacement. |
| Faucet and Fixture Installation | kitchen and bathroom faucet repair and replacement, showerhead and tub fixture work, garbage disposal installation | Dripping faucets, fixture upgrades, and remodel or renovation installs | We handle rough-in work when the layout is changing, not just swap-outs on existing connections. |
| Whole-Home Repiping | full pipe replacement, targeted section replacement, water line repair and installation | Older homes with corroded pipe, pinhole leaks, or discolored water at multiple fixtures | We walk through the scope and timeline before any pipe is cut so you know what the project involves from the start. |
| Sewer and Main Line Service | main sewer line clearing, backup diagnosis, line repair and replacement | Sewage backups, gurgling drains throughout the home, or odors at multiple fixtures | We speak to the line running from the structure to the city connection. Camera inspection confirms where damage or blockage is located. |
| Leak Detection and Repair | hidden pipe and fitting leaks, under-slab leak location, burst pipe repair | Unexplained water bill spikes or visible moisture without a clear source | We use diagnostic methods that limit unnecessary demolition before any pipe is opened. |
| Drain Cleaning and Clog Removal | kitchen and bathroom drain clearing, main line blockages, hydro jetting for heavy buildup | Slow drains, standing water, or recurring backups anywhere in the home | Recurring clogs in the same drain often point to a deeper line issue worth investigating while we are already there. |
| Toilet Repair and Installation | running toilet repair, flapper and fill valve replacement, full toilet replacement and rough-in | Toilets that run constantly, flush weakly, rock at the base, or need full replacement | A running toilet can waste hundreds of gallons a day, so early repair keeps utility bills in check. |
| Sump Pump Installation | sump pump sizing and installation, discharge line routing, system function testing | Homes with basements or crawl spaces in areas prone to water accumulation after heavy rain | Union County's clay soils shed water slowly. A correctly sized pump with a well-routed discharge line makes a real difference after a significant storm. |
| Water Softener Installation | supply line connection, bypass valve installation, drain line for regeneration cycle | Homes with scale buildup in fixtures, shortened appliance life, or hard water complaints | Water hardness in the Union County area is enough of a concern that softeners are a regular request, particularly in newer construction. |
| Slab Leak Detection and Repair | under-slab leak location, targeted slab access, pipe repair or reroute | Warm spots on the floor, water sounds with no fixture running, or unexplained pressure loss | Locating the leak precisely before opening the slab limits the area that needs to be cut and restored. |
| Well Pump Service | well pump diagnosis, pressure tank inspection, pump repair or replacement | Properties on private well water with pressure loss, air in the lines, or no water at all | Loss of pressure or intermittent flow on a well system often points to the pump, the pressure tank, or the line between them. |
| Water Heater Repair and ReplacementMost Popular | tank and tankless unit service, failed component diagnosis, full unit replacement and installation | No hot water, lukewarm output, or a unit making noise or leaking at the base | If repair cost approaches the price of a new unit, we walk you through both options before scheduling anything. |
| Emergency Plumbing | burst pipe response, major active leak control, same-day urgent callouts | Any situation where water is actively flowing where it should not be | We are available daily from 9 AM to 9 PM. Turn off the main shutoff if water is flowing freely and call right away. |
| Water Pressure and Shutoff Valve Repair | pressure reducing valve adjustment or replacement, shutoff valve replacement, whole-home pressure diagnostics | Low pressure at every fixture or a shutoff valve that will not close fully | Low pressure throughout the house, rather than at one fixture, usually points to a systemic cause we can trace on-site. |
Every plumbing situation is a little different, so call us at (980) 364-2879 and we will talk through what you are seeing, what the job involves, and what it will cost before anything is scheduled.
(980) 364-2879