Kelley's Plumbing Contractor serves Indian Trail and the surrounding Union County area with residential and commercial plumbing repair and installation. Whether you have a leaking pipe under the sink, a water heater that stopped working overnight, or a sewer line that needs clearing, we show up ready to work. Every callout is handled by licensed plumbers who know the job from the first diagnosis through the final test. We are open daily from 9 AM to 9 PM, and same-day service is available when you need it fast. You get clear communication from the first call to the final test, so you always know what is happening and what it will cost before anything starts. You schedule it. We fix it. Simple as that.
One call brings a plumber to your door.
From single-family homes to rental properties to small commercial buildings, we handle the full range of plumbing repair and installation work that Indian Trail customers call about every week. Homeowners dealing with a backed-up drain or a running toilet, landlords managing a repair across multiple units, property managers coordinating a fixture replacement before a tenant moves in, and business owners who cannot afford a plumbing problem to drag on through the week. We work across all of it. Experienced plumbers on every callout means the person who shows up at your door knows how to scope the job, explain what needs to happen, and get it done to code.
We pick up the phone and get it handled. Whether it is a bathroom remodel that needs a licensed plumber to rough in the new fixture connections, or a main line backup that has a kitchen out of commission, the call goes to someone who can help. We'll handle the pipes so you don't have to.
The work we do most often covers the full range of residential and commercial plumbing needs. Here is a look at what we handle on a regular basis across Indian Trail and Union County.
Slow drains and full blockages are among the most common calls we receive. We clear kitchen drains, bathroom drains, and main line clogs using the right tools for the job, including hydro jetting where buildup or heavy obstruction calls for it. If water is backing up anywhere in the house, we start at the source and clear it out.
A water leak can hide inside a wall, under a slab, or behind a fixture for weeks before it shows up on a water bill or causes visible damage. We locate leaks using diagnostic methods that avoid unnecessary demolition, then repair or replace the affected pipe or fitting. Slab leak detection and burst pipe repair are both part of what we do. On a callout, we walk you through what we found and what the repair involves before we start.
No hot water is one of those problems that cannot wait. We service and replace both tank and tankless water heaters, diagnose the cause of a failure, and get the unit working again or swap it out for a new installation when repair is not the right answer. If your water heater is making noise, running out of hot water too quickly, or not producing any at all, that is the call to make.
A running toilet wastes water and drives up utility bills. A dripping faucet does the same. We repair and replace toilets, kitchen and bathroom faucets, showerheads, bathtub fixtures, utility sinks, and garbage disposals. We also handle full fixture installations for remodels and renovations, including rough-in work when the layout is changing.
A sewage backup is one of the more urgent plumbing problems a property can have. We clean and clear main sewer lines, diagnose the cause of a backup, and repair or replace the line when damage or collapse is the issue. We speak only to the line that runs from the structure out to the city connection. If the line needs to be replaced, we walk you through the options before work begins.
Older pipe materials corrode, develop pinhole leaks, and eventually need to come out. We handle whole-home repiping, targeted pipe replacement, water line repair and installation, shutoff valve replacement, and water pressure diagnostics. If you have low pressure throughout the house or a pressure reducing valve that is out of range, we find the cause and correct it.
We handle gas line repair and installation on the plumbing side: the supply line that runs to an appliance, the shutoff, and the connection point. If you are adding a gas appliance or suspect a line issue, call to schedule a look.
Union County's mix of clay soils, mature tree canopy, and periodic heavy rain events creates a specific set of plumbing challenges that come up again and again in Indian Trail. The three services below address what we see most often here.
Heavy clay soils do not drain quickly, and when a significant storm moves through Union County, water accumulates fast around foundations. Homes with basements or crawl spaces are especially exposed to flooding risk when a sump pump is absent or fails. We install sump pumps sized for the space, make sure the discharge line routes water well away from the foundation, and confirm the system is working before we leave. Same-day plumbing service is available when flooding is active or a pump failure is urgent.
Established neighborhoods in Indian Trail come with mature trees, and mature trees come with root systems that find their way into sewer lines over time. Root intrusion is one of the more common reasons for slow drains and recurring backups in older parts of town. We clear root obstructions from sewer lines, assess the extent of any damage, and discuss repair or trenchless replacement options when the line itself has been compromised. Catching it early keeps the repair scope manageable.
Water hardness in the Union County area is enough of a concern that water softeners are a regular request, particularly in newer construction where builders do not always include one. Hard water leaves scale buildup in pipes and fixtures, shortens the life of water heaters, and affects everything from dishwasher performance to how soap lathers. We handle the plumbing side of a softener installation: the connection to the supply line, the bypass valve, and the drain line for the regeneration cycle. Reach out and we'll start at the source of the leak.
For busy homeowners and property managers, having a plumber who handles both residential and commercial calls in the same area makes scheduling straightforward. We work with landlords managing single rental units and those with larger portfolios, condo and apartment owners coordinating repairs between tenants, and small business owners who need plumbing work done on a schedule that does not shut down operations.
We also work with remodel and renovation contractors who need a plumbing sub for bathroom and kitchen projects. Fixture installation, rough-in work, water line relocation, and plumbing inspections for code compliance are all part of what we do. If your project involves any part of the water supply or drain system, we can coordinate around your build schedule. We'll sort the plumbing and clean up after.
Scheduling a plumber shouldn't be complicated. When you call, you get a real conversation about what is going on, what the job involves, and what it will cost. The price is confirmed before anything is scheduled, so you know what you are agreeing to before a plumber shows up. Once on site, the licensed plumber on the job walks you through the diagnosis and explains the repair before starting work.
We are open daily from 9 AM to 9 PM. That covers most urgent calls that come in during the day and into the evening without leaving you waiting until the next morning to reach someone. Clear communication from the first call to the final test is how every job runs, whether it is a straightforward faucet swap or a full sewer line repair. One call. One plumber. One fair price.
We'll handle the pipes so you don't have to.
We serve Indian Trail and the communities throughout Union County, including Monroe, Waxhaw, Stallings, Marvin, Weddington, and Matthews. The area spans a wide range of housing, from newer subdivisions that have gone up quickly over the past decade to older established neighborhoods where the plumbing is well past its original service life.
Whether the call comes from a newer home in a growing part of Indian Trail or an older property closer to Monroe, the plumbing work is the same: find the problem, explain the fix, and get it done right. We cover the area and know the kind of plumbing situations that come up here.
Common signs include no hot water, water that runs lukewarm but not hot, discolored or rust-colored water at the tap, popping or rumbling sounds from the tank, and water pooling around the base of the unit. A plumber can diagnose whether the issue is a failed heating element, sediment buildup, a faulty thermostat, or a tank that has reached the end of its service life. If the repair cost approaches what a new unit would cost, we walk you through both options before anything is scheduled.
Roots follow moisture and find their way into sewer lines through small cracks, aging joints, or corroded sections of pipe. Once inside, they grow until the line is partially or fully blocked, causing slow drains and recurring backups. We clear the obstruction, inspect the line to assess the extent of the damage, and discuss repair or trenchless replacement options when the pipe itself has been compromised. Catching root intrusion early keeps the repair scope manageable.
A spike in the water bill without a change in usage is one of the most reliable early indicators. Soft spots in drywall, water stains on ceilings or floors, a musty smell in a room that should be dry, and the sound of running water when no fixture is on are all signs worth investigating. We locate the source using diagnostic methods that limit unnecessary demolition, then repair or replace the affected pipe once it is found.
Low pressure throughout the house, rather than at a single fixture, usually points to a systemic cause: corroded or scaled pipe that has narrowed from the inside, a pressure reducing valve that is out of range, or a shutoff valve that is not fully open. We diagnose the cause on-site and correct it, whether that means adjusting or replacing the pressure regulator, replacing a shutoff valve, or recommending a repipe if the pipe material itself is the problem.
A persistent sewer smell indoors most often points to a dry trap, a cracked drain line, or a blocked vent stack that is not allowing sewer gases to escape properly. In some cases it can indicate a more significant sewer line problem, particularly if the smell is accompanied by slow drains or gurgling sounds. A plumber can trace the source and determine whether the fix is a simple trap refill, a vent clearing, or a drain line repair.
We take emergency calls every day from 9:00 AM to 9:00 PM, and same-day service is available for urgent situations like burst pipes, major leaks, and water heater failures. Call (980) 364-2879 and describe what is happening so we can get the right plumber on the way. We confirm the appointment window on the call.
If water is actively flowing from a burst pipe or major leak, turn off the main water shutoff to stop the flow. Move any belongings, furniture, or electronics out of the affected area if it is safe to do so. Do not attempt to repair pressurized pipe yourself, and do not turn the water back on until the plumber has assessed the situation. When you call, we will walk you through any steps that apply to your specific situation.
The licensed plumber on the job starts with what you describe, then inspects the affected fixtures, drains, or pipe runs to narrow down the cause. For hidden leaks, we use detection methods that pinpoint the location before any wall or concrete is opened. For drain and sewer problems, a camera inspection can confirm where a blockage or damage is located. You are told what was found and what the repair involves before any work begins.
The price quoted on the call is based on the description of the problem. If the plumber arrives and finds that the actual scope is different from what the description suggested, such as a leak that has caused more pipe damage than expected or a drain blockage that turns out to be a main line issue rather than a fixture clog, we communicate the updated scope and cost before proceeding. Nothing is added to the job without your knowledge first.
Once the repair or installation is done, the system is tested before the plumber leaves. That means running water through the affected fixture or line, checking for leaks at all connection points, and confirming that flow and pressure are correct. For water heater replacements, the unit is tested through a full heating cycle. Clear communication from the first call to the final test means you know the system is working before we leave.
Yes. You receive an invoice that details what was found and what work was performed. For landlords and property managers, that documentation is particularly useful as a record of the repair without requiring you to be on-site. If you have questions about what the invoice covers, ask on the call or at the end of the visit and we will go through it with you.
From a single shutoff valve to a whole-home repipe, the water goes off first, and then we get to work. Kelley's Plumbing Contractor is available daily from 9 AM to 9 PM, with same-day service available for urgent calls across Indian Trail and Union County. Call (980) 364-2879 to get a quote or schedule a service call. You schedule it. We fix it. Simple as that.
We handle the full range of residential and commercial plumbing work across Indian Trail and Union County, from a single dripping faucet to a whole-home repipe. The table below covers what we do, who each service is built for, and a practical note to help you decide when to call. If you have questions about a specific situation, the fastest answer is a phone call.
| Service | What It Covers | Recommended For | Worth Knowing |
|---|---|---|---|
| Tree-Root Sewer Line Service | root obstruction clearing, line damage assessment, trenchless repair or replacement options | Established properties with mature trees and recurring slow drains or backups | Catching root intrusion early keeps the repair scope manageable. Ignoring it long enough usually turns a clearing into a line replacement. |
| Faucet and Fixture Installation | kitchen and bathroom faucet repair and replacement, showerhead and tub fixture work, garbage disposal installation | Dripping faucets, fixture upgrades, and remodel or renovation installs | We handle rough-in work when the layout is changing, not just swap-outs on existing connections. |
| Whole-Home Repiping | full pipe replacement, targeted section replacement, water line repair and installation | Older homes with corroded pipe, pinhole leaks, or discolored water at multiple fixtures | We walk through the scope and timeline before any pipe is cut so you know what the project involves from the start. |
| Sewer and Main Line Service | main sewer line clearing, backup diagnosis, line repair and replacement | Sewage backups, gurgling drains throughout the home, or odors at multiple fixtures | We speak to the line running from the structure to the city connection. Camera inspection confirms where damage or blockage is located. |
| Leak Detection and Repair | hidden pipe and fitting leaks, under-slab leak location, burst pipe repair | Unexplained water bill spikes or visible moisture without a clear source | We use diagnostic methods that limit unnecessary demolition before any pipe is opened. |
| Drain Cleaning and Clog Removal | kitchen and bathroom drain clearing, main line blockages, hydro jetting for heavy buildup | Slow drains, standing water, or recurring backups anywhere in the home | Recurring clogs in the same drain often point to a deeper line issue worth investigating while we are already there. |
| Toilet Repair and Installation | running toilet repair, flapper and fill valve replacement, full toilet replacement and rough-in | Toilets that run constantly, flush weakly, rock at the base, or need full replacement | A running toilet can waste hundreds of gallons a day, so early repair keeps utility bills in check. |
| Sump Pump Installation | sump pump sizing and installation, discharge line routing, system function testing | Homes with basements or crawl spaces in areas prone to water accumulation after heavy rain | Union County's clay soils shed water slowly. A correctly sized pump with a well-routed discharge line makes a real difference after a significant storm. |
| Water Softener Installation | supply line connection, bypass valve installation, drain line for regeneration cycle | Homes with scale buildup in fixtures, shortened appliance life, or hard water complaints | Water hardness in the Union County area is enough of a concern that softeners are a regular request, particularly in newer construction. |
| Slab Leak Detection and Repair | under-slab leak location, targeted slab access, pipe repair or reroute | Warm spots on the floor, water sounds with no fixture running, or unexplained pressure loss | Locating the leak precisely before opening the slab limits the area that needs to be cut and restored. |
| Well Pump Service | well pump diagnosis, pressure tank inspection, pump repair or replacement | Properties on private well water with pressure loss, air in the lines, or no water at all | Loss of pressure or intermittent flow on a well system often points to the pump, the pressure tank, or the line between them. |
| Water Heater Repair and ReplacementMost Popular | tank and tankless unit service, failed component diagnosis, full unit replacement and installation | No hot water, lukewarm output, or a unit making noise or leaking at the base | If repair cost approaches the price of a new unit, we walk you through both options before scheduling anything. |
| Emergency Plumbing | burst pipe response, major active leak control, same-day urgent callouts | Any situation where water is actively flowing where it should not be | We are available daily from 9 AM to 9 PM. Turn off the main shutoff if water is flowing freely and call right away. |
| Water Pressure and Shutoff Valve Repair | pressure reducing valve adjustment or replacement, shutoff valve replacement, whole-home pressure diagnostics | Low pressure at every fixture or a shutoff valve that will not close fully | Low pressure throughout the house, rather than at one fixture, usually points to a systemic cause we can trace on-site. |
What is the difference between a tank and a tankless water heater, and how do I know which one fits my home?
A tank water heater stores a fixed volume of hot water and reheats it as it cools. A tankless unit heats water on demand and does not run out the way a tank can, but it requires adequate gas pressure or electrical capacity to deliver that flow rate. The right choice depends on how many fixtures run at the same time in your home, your current fuel source, and the space available for installation. When you call, we go through those factors and give you a straight answer on which direction makes sense before anything is scheduled.
What causes drains to clog, and when does a clog become a main line problem?
Most fixture-level clogs build up from grease, soap residue, hair, or debris that accumulates over time in the trap or the first few feet of drain line. A main line problem is different. When multiple fixtures back up at the same time, when flushing a toilet causes water to rise in a tub, or when drains throughout the house slow down together, the blockage is further down the line. We diagnose which situation you have before deciding on the right approach, because the tools and the fix are different for each.
How do I know if my home's pipes are old enough to need repiping?
Pipe material matters more than age alone. Galvanized steel pipe corrodes from the inside and narrows over time, causing low pressure and discolored water. Polybutylene pipe, installed in many homes built between the late 1970s and mid-1990s, is prone to failure at fittings and joints. If you are seeing pinhole leaks in multiple locations, rust-colored water at several fixtures, or a steady drop in pressure over the past few years, those are signs worth investigating. We assess what is in the walls and give you an honest picture of what the pipe condition actually is.
Work Performed by Licensed Plumbers
Every callout is handled by licensed plumbers who know the job from the first diagnosis through the final test. You are told what was found and what the repair involves before any work begins.
What are the signs of a main sewer line problem?
The most common signs are multiple slow drains at the same time, gurgling sounds coming from drains or toilets when another fixture is used, sewage odor inside the home without an obvious source, and water backing up into a tub or floor drain when a toilet is flushed. Tree root intrusion and pipe deterioration are the two most frequent causes in established neighborhoods. A camera inspection of the line confirms what is happening and where, so the repair is targeted rather than guesswork.
What is hydro jetting, and when does it make more sense than snaking a drain?
Snaking a drain cuts through or pulls out a blockage, which clears the line but leaves residue and buildup on the pipe walls. Hydro jetting uses high-pressure water to scour the inside of the pipe, removing grease, scale, and debris along the full length of the line. It is the better option when a drain clogs repeatedly in a short period, when grease buildup is heavy in a kitchen line, or when a sewer line needs to be cleared before a camera inspection or a repair. We recommend it when the situation calls for it, not as a default upsell.
How does a slab leak get located without tearing up the entire floor?
We use detection methods that pinpoint the leak location before any concrete is opened. That typically involves listening equipment and pressure testing to isolate which line is losing water and where. Once the location is confirmed to within a small area, we open only what is needed to access and repair the pipe. In some cases, rerouting the line through the wall or ceiling is a better option than cutting into the slab at all. We lay out the options before any work begins.
Scope Agreed Before Any Pipe Is Cut
The price is confirmed and the repair scope is explained before anything is scheduled or started. If conditions on-site change what the job involves, we communicate the updated scope before proceeding.
When does a dripping faucet or running toilet become worth calling a plumber rather than waiting?
A slow drip or a toilet that runs briefly after each flush can waste a surprising amount of water over the course of a month. If the drip is fast enough to see or hear, or if the toilet runs for more than a minute after flushing, the water waste adds up quickly on a utility bill. Beyond the water cost, a dripping faucet that is ignored long enough can damage the valve seat or the surrounding fixture, turning a simple washer or cartridge replacement into a more involved repair. Calling early keeps the fix straightforward.
What causes a faucet or fixture to drip even after it has been turned off?
Most dripping faucets come down to a worn washer, a deteriorated cartridge, or a damaged O-ring inside the valve body. Ball faucets have small springs and seats that wear with use. Ceramic disc faucets can crack or chip over time. The type of faucet determines which internal part has failed. We identify the cause, replace the worn component, and test the fixture before leaving. If the valve seat itself is damaged, we address that at the same time rather than leaving a repair that will fail again quickly.
Same-Day and Emergency Availability
We are open daily from 9 AM to 9 PM, and same-day service is available for urgent calls across Indian Trail and Union County. Clear communication from the first call to the final test is how every job runs.
What happens if a sump pump fails during a heavy rain event?
A failed sump pump during active flooding means water accumulates in the basement or crawl space with nothing moving it out. The damage from even a few hours of standing water can be significant. If the pump has stopped running, check the float switch first since it can get stuck in the down position. If the pump runs but water is not moving, the discharge line may be blocked or frozen. If the unit is not responding at all, call us. Same-day service is available for urgent situations, and we can assess whether the pump can be repaired or needs to be replaced.
How long does a water heater replacement typically take?
A straightforward tank water heater replacement on an existing connection usually takes two to three hours from shutoff to final test. Tankless installations take longer because the venting, gas line, or electrical supply may need to be modified to handle the unit's requirements. We confirm the scope on the call so you have a realistic picture of the time involved before the plumber arrives. The unit is tested through a full heating cycle before we leave.
Can a shutoff valve failure cause problems beyond just not being able to turn off the water?
Yes. A shutoff valve that does not close fully is a problem in any situation where you need to isolate the water supply quickly, including a burst pipe or a fixture failure. Older gate valves in particular tend to corrode internally and stop seating properly over time. Ball valves are more reliable but can seize if they have not been turned in years. Replacing a failing shutoff valve before an emergency gives you confidence that you can actually stop the water when it matters. We handle shutoff valve replacement as a standalone job and also address it when we are already on-site for another repair.
Every plumbing situation is a little different, so call us at (980) 364-2879 and we will talk through what you are seeing, what the job involves, and what it will cost before anything is scheduled.
(980) 364-2879